Frequently Asked Questions
Curious minds, clear answers. Explore GoWellFly's Frequently Asked Questions.
Treatment and appointment process
How can I submit a treatment request?
You can submit a treatment request by selecting a category, specifying the treatment type you need and filling out the form.
What information do I need to share in the treatment request form?
Besides the type of treatment, you can upload four photographs of your upper and lower jaw so that doctors can evaluate your condition.
What happens after I submit my request?
Experienced clinics will review your request and photos, then reach out with price offers and treatment details.
How are payments made?
Payments are made directly to the clinic. Payment methods and deposit requirements may vary between clinics.
Do I need to pay a deposit?
Some clinics may ask for a deposit for the treatment process. Details will be shared during the offer stage.
What services do the clinics offer?
Clinics may offer comprehensive packages that include treatment, VIP airport transfers and hotel accommodation.
Using the platform
Can I view clinic profiles?
Clinic profiles are not currently viewable. However, clinics will contact you based on your treatment request.
What happens if I don't upload any photos?
Uploading photos is not mandatory, but it is recommended so doctors can assess your condition and provide more accurate price offers.
How long will it take to receive a response after submitting my request?
Clinics usually respond quickly and send their offers within a short period.
How can I evaluate the clinics' offers?
You can review the price offers and service details provided by the clinics and choose the one that suits you best.
Can I make changes after submitting my request?
You can contact the clinics to make changes to the details or to ask questions about the process.
Service and transfer details
Do all clinics offer a VIP transfer service?
VIP transfer services may vary between clinics. Some clinics may include this service in the treatment package free of charge.
How is hotel accommodation provided?
Some clinics may include hotel accommodation in the treatment price at no extra cost. This depends on the clinic's offer.
Are transfer and hotel services included in the treatment price?
This depends on the packages offered by the clinics. Some clinics include these services in the treatment price free of charge, while others may charge extra.
Do I have to use the transfer and hotel services?
No, if you don't want to use these services you can inform the clinic and receive an offer that only includes the treatment fee.
How can I find out which clinics offer hotel and transfer services?
Detailed information will be shared with you during the offer process. You can also ask the clinic directly about transfer and accommodation services.